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How We Protect Your Privacy on merdeka88

When you open an account with us, your personal information stays secure under our privacy framework.

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merdeka88 How We Protect Your Privacy on merdeka88
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request your information, or need to update your privacy settings, our support team is here to help. Reach out through live chat, email or contact form and we'll respond within 24 hours on business days.

Team online

Live Chat Support

Available daily from 08:00 to 23:00 (Indonesia time). Chat directly with our support team about any privacy concerns regarding your account or data handling.

Email Support

Send your privacy request or data access inquiry to our dedicated support email. We aim to respond within one business day with detailed information.

In-Account Contact Form

Log into your merdeka88 account, go to Settings, then Privacy & Security. Use the contact form there to submit data requests directly from your dashboard.

SECURITY & TRANSPARENCY

How We Safeguard Your Information

Your account and payment information are protected by encryption and secure servers. We keep your data only as long as needed to serve your account, process your withdrawals and comply with local…

Data Encryption

All personal information and payment details are encrypted when transmitted. Your DANA, OVO, GoPay and QRIS transactions move through secured channels from login to withdrawal settlement.

Account Verification

When you withdraw funds, we verify your identity and confirm your bank account or payment app matches your registration details. This protects both you and merdeka88 from unauthorized access.

Cookie Management

We use cookies to keep you logged in, customize your lobby view and monitor for fraudulent activity. You can clear cookies anytime through your browser settings without losing your account.

Data Retention

Account records stay on file for as long as your account is open. After closure, we retain transaction history and identity documents for a set period as required by local regulations.

Third-Party Partners

We share your information only with payment gateways and fraud-prevention partners. These partners sign strict agreements to protect your data and use it only for your transactions.

Your Rights & Changes

You can request a copy of your data, correct inaccurate information or ask us to delete your account. Contact support and we'll process requests within two business days where local law permits.

Privacy Policy Questions Answered

Players in Jakarta and across Indonesia often ask how their data is used, what happens when they withdraw and whether their information is safe. Below are answers to the privacy questions we hear most often.

We collect your name, email, phone number, date of birth and residential address during account registration. When you deposit via DANA, OVO, GoPay or QRIS, we record your payment app details. We also track your gameplay history, withdrawals and account activity to verify your identity and prevent fraud.

Your account information remains in our system for the duration of your account plus a retention period required by local law for financial records. After that, personal data is deleted unless we're legally required to keep it for regulatory compliance.

Yes. Open your account, go to Settings and select Privacy & Security, then click 'Request My Data'. We'll compile your information and send it to your registered email within two business days, where local law permits this request.

We share data only with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions, and with fraud-detection partners to protect your account. We never sell your personal information to third parties or marketers.

All payment data is encrypted end-to-end. When you deposit or withdraw through QRIS or your bank, the transfer happens on a secure channel. merdeka88 does not store your full payment details — only a reference to verify your transactions.

Cookies are small files that remember your login session, game preferences and activity on our site. We use them to keep you logged in, customize your lobby and detect suspicious account behaviour. You can disable cookies in your browser anytime.

Yes. Log into your account, go to Settings and select Account Details. You can update your email, phone number or mailing address. To delete your account permanently, contact support via live chat or email and we'll guide you through the closure process.

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