Reference

Our Terms & Conditions Explained

When you open an account with merdeka88, you're agreeing to rules that protect both your account and your funds.

Account security & accessPayment and withdrawal rulesWhat we collect and how we use it
merdeka88 Our Terms & Conditions Explained
GET IN TOUCH

How to Contact Us About These Terms

Team online

Live Chat

Open the chat window in your account lobby. Our support team answers in English and responds within minutes during Jakarta business hours, seven days a week.

Email Support

Send queries about your account, deposits or withdrawals to our support mailbox. We aim to reply within 24 hours with specific answers about your account status.

Account Settings

Review and update your personal information, payment methods and security settings directly in your account dashboard under Profile — no support ticket needed.

HOW WE PROTECT YOU

Account Security, Data Handling and Your Rights

Data Protection

We collect your name, email, payment details and transaction history to process your deposits and withdrawals. This data stays encrypted on our servers and is never sold to third parties.

Cookie & Tracking

When you log in, we store session cookies so you stay logged in across the lobby. These cookies expire when you log out. We don't track you outside merdeka88.

Account Verification

Before your first withdrawal, we verify your identity and payment method using the details you provided at signup. This protects against fraud and keeps your funds secure.

Data Retention

We keep your account data for the lifetime of your account plus seven years after closure, as required by financial regulations in supported regions.

Change Your Details

To update your email, payment method or other account information, visit Settings in your profile or contact our support team via live chat or email.

Account Closure

You can close your account anytime. We'll process any outstanding balance and then delete your account data after the retention period ends, where local law permits.

Terms & Conditions Questions Answered

No. Each account belongs to one person only. Sharing your login, letting others use your account, or creating multiple accounts violates these terms and may result in account suspension and fund forfeiture.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password, and log back in. This process takes a few minutes and requires no support ticket.

Verification confirms your identity and payment method match our records. This step prevents fraud, protects your funds, and complies with financial regulations. Most verifications complete within an hour of submission.

Deposits via these payment methods usually appear in your account balance within one minute. In rare cases, network delays may extend this to five minutes. Your lobby shows the deposit status in real time.

Yes, you can request a withdrawal anytime. Processing depends on your payment method — most DANA, OVO, GoPay and QRIS withdrawals complete within two business hours after verification clears.

Contact our support team immediately via live chat or email. We'll review your account history, freeze it if needed, and help you secure it. Change your password and do not share your login details again.

Yes. These terms apply to all players where local law permits. Regional payment options — DANA, OVO, GoPay and QRIS — work the same across supported areas, though access depends on local law in your location.